Assisted Lives

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff received induction, training and supervision. Where needed, people received support to eat and drink. There were effective systems of communication in place and the service worked alongside other healthcare professionals where required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were caring and kind. Staff respected people's right to privacy and took steps to maintain people's dignity. People and their relatives were involved in making decisions about their care and support.

Care records provided enough information for staff to provide people's care and support and included information about their communication needs. Staff made an electronic record of the care they had provided. There was a system in place to manage complaints.

The service was well led. The registered manager and staff were clear about their roles and there was a system of audit and governance in place. Feedback from people, relatives and staff was obtained and action taken where shortfalls were identified. The registered provider demonstrated a clear desire to ensure the quality of the service continued to improve.