Turning Point - Bradford

Right Support: People received care and support to promote their independence. Positive risks were taken to ensure people could access the community and do the things that were important to them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People received care from staff who knew them well and had received the right training and supervision. Medicines were managed safely. Risks to people's health and safety were assessed and appropriate plans of care followed to keep people safe. People were safe from abuse, staff understood how to keep them safe, and action was taken to fully investigate any concerns.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. People received good outcomes from the service through staff working closely with a multidisciplinary team to meet peoples' goals and aspirations. Staff took responsibility for ensuring the service worked to a high standard and managers regularly audited and checked service quality.