SCS Homecare Ltd

At the time of this assessment, 11 people were receiving support from the service. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We carried out a focused assessment in response to concerns about staffing at the service. We assessed a small number of quality statements from the safe, effective, caring and responsive key questions. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. The overall rating remains good.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We carried out this focused assessment in response to concerns about staffing at the service.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people in ways that allowed people to make day to day decisions. Recruitment checks were robust to ensure staff were suitable to work with vulnerable adults. Staff had the necessary safety checks in place before starting work and completed a full induction. Staff had to undertake training before they could support people.

Right Care: People's care needs were risk assessed and care plans provided staff with the information they needed to manage the identified risk. People and their relatives were consulted about the care provided and were supported to achieve outcomes. People’s views and decisions about care were incorporated within their care packages. Staff were kind, respectful and caring.

Right Culture: The culture between leaders, staff and people was open and inclusive. People received a good standard of care and support because trained staff could meet their needs and wishes. The provider and staff had a shared culture and passion for ensuring people reached their maximum potential.