Springfield

People were supported to take their medicines safely. There was a process in place to report and investigate incidents and accidents. Staff followed safe procedures to manage the risk of infections for people. Sufficient numbers of trained staff were deployed to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We have made a recommendation about reviews of people's mental capacity.

People were cared for by kind, compassionate and respectful staff. Staff understood the need to respect people's privacy and dignity and supported people to maintain their independence.

Staff were knowledgeable about people's needs, preferences and wishes as to how they wanted their care to be provided. People's communication needs were met. There was a complaints procedure in place and people were encouraged and supported to share any concerns about their care.

A new registered manager was in post and they had begun the process of identifying and implementing improvements and establishing consistency within the service. Staff told us they received good support and leadership in their roles. The provider's systems allowed staff to monitor the quality of the service and drive continuous improvements.