New Hope Care Leicester
- Home care
- Dementia care
- Registered since 2023
- Ashby-de-la-Zouch, Leicestershire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
This rating was carried over from the previous owner after a change of ownership.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
18 of 104
rated home care services in Leicestershire are rated Requires improvement, like this one.
New Hope Care Leicester: inspection record
Rated Requires improvement in January 2020, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Prestige Nursing- Ashby De La Zouch (Outstanding, 0.1 miles away) and Springfield (Good, 0.7 miles away).
Nearest home care services:
- RI Caring Hands (Domiciliary Care) Ltd. Requires improvement, 0.1 miles away
- O Prestige Nursing- Ashby De La Zouch Outstanding, 0.1 miles away
- G Springfield Good, 0.7 miles away
- – AHP Homecare Not yet rated, 2.8 miles away
- G Bosworth Homecare Services Good, 3.4 miles away
Questions to ask the service
- Effective was rated Requires improvement on 21 January 2020. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 21 January 2020. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 21 January 2020. Ask about changes in management and what has changed since the report.
- The last rating is 7 years old. Ask what has changed since then.
Registration details
- Registered manager
- Ropafadzo Cheza
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- New Hope Care Ltd
- Ownership type
- Organisation
- Companies House number
- 09739143 (opens Companies House)
New Hope Care Ltd runs 8 services in England, 3 of them in the East Midlands. 3 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by New Hope Care Ltd
- G New Hope Care Coventry Good. Home care, Coventry, West Midlands
- G New Hope Care Hereford Good. Home care, Herefordshire, West Midlands
- G New Hope Care Stockport Good. Home care, Stockport, North West
- RI New Hope Care Ltd Requires improvement. Home care, Sandwell, West Midlands
Getting help from Leicestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leicestershire County Council
- Ask for a care needs assessment
- Phone: 0116 305 0004, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Leicestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does New Hope Care Leicester provide nursing care?
- The Care Quality Commission's register does not list nursing care for New Hope Care Leicester.
- When was New Hope Care Leicester last inspected?
- The Care Quality Commission's latest rating for New Hope Care Leicester was published on 21 January 2020.
- Who runs New Hope Care Leicester?
- New Hope Care Leicester is run by New Hope Care Ltd. It runs 8 services in England, 3 of them in the East Midlands.
- What is New Hope Care Leicester's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 21 January 2020.
Contact
- Phone
- 0116 288 6974
- Address
- 70-72 Market Street, Ashby-de-la-zouch, LE65 1AN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Prestige Nursing- Ashby De La Zouch (Outstanding, 0.1 miles away) and Springfield (Good, 0.7 miles away).
Nearest home care services:
- RI Caring Hands (Domiciliary Care) Ltd. Requires improvement, 0.1 miles away
- O Prestige Nursing- Ashby De La Zouch Outstanding, 0.1 miles away
- G Springfield Good, 0.7 miles away
- – AHP Homecare Not yet rated, 2.8 miles away
- G Bosworth Homecare Services Good, 3.4 miles away