New Hope Care Ltd
- Home care
- Dementia care
- Registered since 2015
- Blackheath, Sandwell, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Requires improvement at every inspection since 2017.
3 years
since the latest rating was published.
13 of 49
rated home care services in Sandwell are rated Requires improvement, like this one.
New Hope Care Ltd: inspection record
Rated Requires improvement in January 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Crossroads Home Care (Good, 0.2 miles away) and Housing 21 - Queensridge Court (Good, 0.5 miles away).
Nearest home care services:
- G Crossroads Home Care Good, 0.2 miles away
- G Housing 21 - Queensridge Court Good, 0.5 miles away
- – Partnering in Care Limited Not yet rated, 0.6 miles away
- – CloudNine Care 'Care beyond words' Not yet rated, 0.7 miles away
- RI Carepoint Limited t/a Alternative Care - Suite 1 Parkside House Requires improvement, 1 mile away
About the service
From the Care Quality Commission's inspection report published 6 January 2024. Quoted under the Open Government Licence.
New Hope Care Ltd is a domiciliary and 'supported living' service that provides personal care and support to people living in their own homes. The provider is registered to support people with a variety of needs including people who live with dementia, people who misuse drugs and alcohol, people with an eating disorder, people with mental health needs and people with a learning disability, and autistic people. At the time of the inspection the provider was supporting 5 people with learning disabilities/ autistic people.
Read the rest of CQC's summary
Some people were supported by staff who lived in people's homes and provided 24 hour support to people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
Right Support: Risks to people were not always assessed and records required more detail with actions for staff to follow. Improvements were required with the management of medicines to ensure records were accurate and staff had guidance for when to administer 'as required' and covert medicines.
People were supported to have choice and control over their own daily lives. The policies and systems in the service supported this practice. However the provider did not fully understand their duties under right support, right care, and right culture in relation to supported living and service models to protect people's choice and rights in relation to their tenancy and choice of provider.
People were supported by a consistent staff team who knew them well and understood their needs.
Right Care: Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it. Staff promoted equality and diversity. They understood people's cultural needs and provided culturally appropriate care. Staff protected and respected people's privacy and dignity.
Right Culture: Improvements were needed to the current systems to make them more effective to monitor the quality of the service and to drive improvements. Audits were not always effective in identifying shortfalls in care practices.
People and those important to them, were involved in planning their care. The care manager and operations manager were open and transparent throughout our inspection and demonstrated a commitment to delivering improvements and achieving best outcomes for people. They were receptive to our feedback and took action to address the shortfalls we found.
Questions to ask the service
- Safe was rated Requires improvement on 6 January 2024. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 6 January 2024. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Patrick Cheza
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 6 January 2024. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- New Hope Care Ltd
- Ownership type
- Organisation
- Companies House number
- 09739143 (opens Companies House)
New Hope Care Ltd runs 8 services in England, 3 of them in the West Midlands. 3 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by New Hope Care Ltd
- G New Hope Care Coventry Good. Home care, Coventry
- G New Hope Care Hereford Good. Home care, Herefordshire
- G New Hope Care Stockport Good. Home care, Stockport, North West
- RI New Hope Care Leicester Requires improvement. Home care, Leicestershire, East Midlands
Getting help from Sandwell Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sandwell Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0121 569 7474 (option 4), Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sandwell Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does New Hope Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for New Hope Care Ltd.
- When was New Hope Care Ltd last inspected?
- The Care Quality Commission's latest rating for New Hope Care Ltd was published on 6 January 2024.
- Who runs New Hope Care Ltd?
- New Hope Care Ltd is run by New Hope Care Ltd. It runs 8 services in England, 3 of them in the West Midlands.
- What is New Hope Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 6 January 2024.
Contact
- Phone
- 0121 729 5095
- Address
- 128 Brook Road, Oldbury, B68 8AE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Crossroads Home Care (Good, 0.2 miles away) and Housing 21 - Queensridge Court (Good, 0.5 miles away).
Nearest home care services:
- G Crossroads Home Care Good, 0.2 miles away
- G Housing 21 - Queensridge Court Good, 0.5 miles away
- – Partnering in Care Limited Not yet rated, 0.6 miles away
- – CloudNine Care 'Care beyond words' Not yet rated, 0.7 miles away
- RI Carepoint Limited t/a Alternative Care - Suite 1 Parkside House Requires improvement, 1 mile away