People in Action Domiciliary Care - Worcester

People's experience of using this service: Staff knew how to safeguard people and report suspected abuse. The relatives we spoke with told us they were happy with the support people received. Where incidents had taken place these were analysed, lessons were learnt and embedded into practice. Risks to people were assessed and staff were guided as to the actions to take to minimise the risks identified. Staff received the training they needed to carry out their roles. People were supported with their medicines by trained staff who had been assessed as competent in this area. At the last inspection of the service the provider had not tested that the actions they had taken, which were in line with the person's best interests, might amount to depriving the person of their liberty. This issue had been addressed at this inspection. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The service was flexible in meeting people's needs in an individualised way.

People received a personalised service. The service manager and provider carried out checks and audits and sought feedback to make sure that the service was delivering a high standard of support to people. A system for recording and responding to complaints was in place. The management team worked with other agencies and professionals to support people fully. For more details, please see the full report which is on the CQC website at www.cqc.org.uk.