Patience Company
- Home care
- Dementia care
- Registered since 2021
- Bristol, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2019.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
47 of 49
rated home care services in Bristol are rated Good, like this one.
Patience Company: inspection record
Rated Good in September 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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About the service
From the Care Quality Commission's inspection report published 21 September 2022. Quoted under the Open Government Licence.
Patience Company is a domiciliary care agency that provides personal care and support to people who live in their own home. At the time of the inspection there were nine people who were receiving personal care. Some people were living in shared accommodation called supported living. The three supported living services were under a separate contractual agreement and CQC does not regulate the premises used for supported living. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
During the inspection we identified shortfalls relating to the recording of medicines and the recording of risks relating to the recruitment of new staff. We recommend the provider seeks best practice guidance in relation to recruiting staff and demonstrating risks have been mitigated through a robust risk assessment prior to the member of staff starting their employment. We also recommend best practice guidance is followed in relation to the recording of medicines administration and there being a clear audit trail of actions taken when shortfalls are identified.
Read the rest of CQC's summary
People were supported by staff who undertook testing in line with government guidance. The providers policy relating to the wording of protective eye wear was in need of updating. The registered manager took action to address this following the inspection.
People were supported by staff who had a good understanding of keeping people safe and promoting their independence. Although at times people were supported by staff they might not know very well. The registered manager confirmed they were recruiting new staff which would help address this. Care plans confirmed where people were independent, and staff promoted people to make decision about their care and support. People felt they received safe care.
Care plans contained important information such as how people wished to have their support provided by staff. This included what they liked to eat and their end of life wishes. Where one care plan contained limited information about the person. The registered manager took action during our inspection to update their care plan. The registered manager monitored incidents and accidents and records confirmed action taken to prevent similar incidents from occurring again.
People felt able to discuss any changes to their care needs. Positive feedback had been gained from people through customer satisfaction surveys. People received support from staff who received training, so they had the skills and knowledge to support people.
The registered manager kept up to date with guidance and training and staff felt supported and happy in their roles. Quality assurance systems were in place to monitor staff's performance and competency along
with health and safety and people's environments.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- William Stelfox
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 21 September 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Patience Company Limited
- Ownership type
- Organisation
- Companies House number
- 09756900 (opens Companies House)
Getting help from Bristol City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bristol City Council
- Ask for a care needs assessment
- Phone: 0117 922 2700
- Contact adult social care online
- Support for carers
- Paying for care: Bristol City Council
Checked on the council's website, November 2026.
Common questions
- Does Patience Company provide nursing care?
- The Care Quality Commission's register does not list nursing care for Patience Company.
- When was Patience Company last inspected?
- The Care Quality Commission's latest rating for Patience Company was published on 21 September 2022.
- Who runs Patience Company?
- Patience Company is run by Patience Company Limited.
- What is Patience Company's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 September 2022.
Contact
- Phone
- 0117 422 9699
- Address
- 17 Dragon Court, Crofts End Road, Bristol, BS5 7XX Map (opens Google Maps)
Compare nearby
- G Avon Home Carers Good, 0.5 miles away
- – East Bristol Reablement Service No overall rating, 0.7 miles away
- G Agincare UK Bristol Good, 0.9 miles away
- – Inn Care, Bristol Office Not yet rated, 0.9 miles away
- – Sierra Healthcare Services LTD Not yet rated, 0.9 miles away