Agincare UK Bristol
- Home care
- Dementia care
- Registered since 2011
- St George, Bristol, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Requires improvement in 2016, most recently Good in March 2021.
6 years
since the latest rating was published. A rating this old may not show how the service is today.
47 of 49
rated home care services in Bristol are rated Good, like this one.
Agincare UK Bristol: inspection record
Rated Good in March 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Inn Care, Bristol Office Not yet rated, less than 0.1 miles away
- G Dat Healthcare Ltd Good, 0.3 miles away
- G CLARITY HOMECARE (BRISTOL) Good, 0.5 miles away
- – Creative Support Living CIC Not yet rated, 0.5 miles away
- G Dhek Bhal Good, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 18 March 2021. Quoted under the Open Government Licence.
Agincare UK Bristol is a domiciliary care agency providing care and support to people living in their own homes in Bristol and South Gloucestershire. At the time of our inspection 141 people were using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People spoke highly of the care and support they received from care and office staff. Visits were completed at the time agreed and for the full amount of time. Care was person centred and people were asked how they wanted to be supported. Staff knew people well and ensured their care needs were met.
Read the rest of CQC's summary
Staff knew how to keep people safe and free from avoidable harm. Risk assessments were in place. Staff knew what to report to the office to ensure people were safe. Policies and procedures were in place to guide staff on keeping people safe and the reporting of allegations of abuse.
The registered manager and staff had a good understanding of supporting people safely during the current pandemic. Staff felt supported and valued. There had been sufficient personal protective equipment, staff training and regular updates throughout. Regular COVID-19 testing was in place for all staff weekly and results were passed to the management team. People confirmed they felt safe during this period of time.
Staff were recruited safely. New staff were supported in their role and shadowed more experienced staff.
People, relatives and staff spoke positively about how the service was managed. There were robust systems in place to monitor the quality of the service including seeking feedback from people using the service and staff.
Questions to ask the service
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Victoria Duke
- Registered with the CQC since
- What it provides
- Domiciliary care service, Extra Care housing services, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Whole Population, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 18 March 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Agincare UK LimitedBrand: Agincare
- Ownership type
- Organisation
- Companies House number
- 06099679 (opens Companies House)
Agincare UK Limited runs 31 services in England, 13 of them in the South West. 20 are rated Good or Outstanding, 4 are rated Requires improvement or Inadequate and 7 have no rating yet.
Other services run by Agincare UK Limited
- O Agincare UK Edward Jenner Court Outstanding. Home care, South Gloucestershire
- G Agincare Oxford Good. Home care, Oxfordshire, South East
- G Agincare UK Andover Good. Home care, Hampshire, South East
- G Agincare UK Bridport Good. Home care, Dorset
Getting help from Bristol City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bristol City Council
- Ask for a care needs assessment
- Phone: 0117 922 2700
- Contact adult social care online
- Support for carers
- Paying for care: Bristol City Council
Checked on the council's website, November 2026.
Common questions
- Does Agincare UK Bristol provide nursing care?
- The Care Quality Commission's register does not list nursing care for Agincare UK Bristol.
- When was Agincare UK Bristol last inspected?
- The Care Quality Commission's latest rating for Agincare UK Bristol was published on 18 March 2021.
- Who runs Agincare UK Bristol?
- Agincare UK Bristol is run by Agincare UK Limited. It runs 31 services in England, 13 of them in the South West.
- What is Agincare UK Bristol's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 March 2021.
Contact
- Phone
- 0117 963 7549
- Address
- Satellite House, Satellite Business Park, Blackswarth Road, St Annes, Bristol, BS5 8AU Map (opens Google Maps)
Compare nearby
- – Inn Care, Bristol Office Not yet rated, less than 0.1 miles away
- G Dat Healthcare Ltd Good, 0.3 miles away
- G CLARITY HOMECARE (BRISTOL) Good, 0.5 miles away
- – Creative Support Living CIC Not yet rated, 0.5 miles away
- G Dhek Bhal Good, 0.5 miles away