Agincare Oxford
- Home care
- Dementia care
- Registered since 2022
- Witney, Oxfordshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Inadequate to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
84 of 106
rated home care services in Oxfordshire are rated Good, like this one.
Agincare Oxford: inspection record
Rated Good in April 2023, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Olive Tree Services Good, less than 0.1 miles away
- G The ICE Centre Good, 0.2 miles away
- G Day and Nightcare Assistance (HO) Good, 0.3 miles away
- O Laurel Leaf Support Limited Outstanding, 0.3 miles away
- – Honeybee Care at Home Ltd Not yet rated, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 1 April 2023. Quoted under the Open Government Licence.
Agincare is a domiciliary care service providing the regulated activity of personal care. The service provides support to people living in their own homes. At the time of the inspection there were 46 people receiving the regulated activity of personal care.
Read the rest of CQC's summary
The service also supports people who are discharged from hospital and require support with rehabilitation for an initial proposed period of six weeks. People receiving this rehabilitation care are referred to by the service as 'reablement care clients.' At the time of inspection 15 people out of 46 were receiving a reablement care package.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
We received mostly positive feedback from people and relatives of those using the service. The service was meeting all requirements to ensure people had safe and effective care. Measures to manage any risks assessed were appropriately put in place.
Read the rest of CQC's summary
People received medicines as prescribed, and staff knew how to maintain good infection control.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to have a balanced diet and various professionals were regularly involved in people's care to ensure they received the right care and treatment. People received effective support from staff who were suitably trained and skilled.
People's care plans were personalised to reflect people's personal preferences and choices; however, some people felt their gender preference of care staff was not always sought. People knew how to complain, and complaints were investigated and responded to appropriately.
People were supported by staff who demonstrated they were kind and compassionate. Staff knew people's needs well. There was enough staff. The service used regular agency staff who enrolled in the services induction training and received spot checks. Staff felt supported by the service and spoke positively about management.
People had support from staff who responded to any changes in needs. Referrals to external healthcare
professionals were made in a timely manner.
People's views were considered to improve the service. A number of methods were used to monitor the quality of the service people received. The management team had plans around continuous improvements and improving the standards.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Bohdana Spitalnikova
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 1 April 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Agincare UK LimitedBrand: Agincare
- Ownership type
- Organisation
- Companies House number
- 06099679 (opens Companies House)
Agincare UK Limited runs 31 services in England, 7 of them in the South East. 20 are rated Good or Outstanding, 4 are rated Requires improvement or Inadequate and 7 have no rating yet.
Other services run by Agincare UK Limited
- O Agincare UK Edward Jenner Court Outstanding. Home care, South Gloucestershire, South West
- G Agincare UK Andover Good. Home care, Hampshire
- G Agincare UK Bridport Good. Home care, Dorset, South West
- G Agincare UK Bristol Good. Home care, Bristol, South West
Getting help from Oxfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Oxfordshire County Council
- Ask for a care needs assessment
- Phone: 01865 519800, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Oxfordshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Agincare Oxford provide nursing care?
- The Care Quality Commission's register does not list nursing care for Agincare Oxford.
- When was Agincare Oxford last inspected?
- The Care Quality Commission's latest rating for Agincare Oxford was published on 1 April 2023.
- Who runs Agincare Oxford?
- Agincare Oxford is run by Agincare UK Limited. It runs 31 services in England, 7 of them in the South East.
- What is Agincare Oxford's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 April 2023.
Contact
- Address
- 1st and 2nd Floor Offices, 47 High Street, Witney, OX28 6JA Map (opens Google Maps)
Compare nearby
- G Olive Tree Services Good, less than 0.1 miles away
- G The ICE Centre Good, 0.2 miles away
- G Day and Nightcare Assistance (HO) Good, 0.3 miles away
- O Laurel Leaf Support Limited Outstanding, 0.3 miles away
- – Honeybee Care at Home Ltd Not yet rated, 0.3 miles away