CLARITY HOMECARE (BRISTOL)

This was a responsive assessment to review the provider’s actions from our last assessment published in November 2024. At the last assessment we rated the service requires improvement in the safe and well led key questions and overall. There were 4 breaches of regulation in relation to safeguarding, safe care and treatment, fit and proper staff, and good governance.

We looked at 6 quality statements; learning culture, safeguarding, involving people to manage risks, safe and effective staffing; medicines optimisation, and good governance. We found improvements had been made and the rating has changed to good.

Improvements had been made to ensure people were protected from harm with risk assessments in place that were sufficiently detailed. Systems were in place to record any safeguarding concerns, the actions taken and lessons learnt. Improvements had been made to the medicine management and any gaps in recording were followed up and addressed.

People were protected by robust recruitment processes. Staff were receiving regularly training that was monitored, including checks on their competencies relating to medicines and moving and handling.

Robust governance systems had been introduced to monitor the quality of the care, service provision and staffing including recruitment and training. This meant the management team had improved oversight of the quality and safety of the service.

However, further improvements were needed to ensure staff electronically logged into each visit correctly. On occasions staff were logging into the morning call rather than the evening call. The management team were working with staff to embed these improvements.