Carers Trust Epping, Havering, Harlow and Redbridge (TuVida)

Carers Trust Epping, Havering, Harlow and Redbridge (TuVida) is a homecare service which provides personal care to 17 people. One of the aims of the service is to provide respite to family carers allowing them to have a break from their usual caring responsibilities. The support included accompanying people to planned activities and supporting people while their main family carer was not available. The service provides support to older people, some living with dementia, people with a learning disability and autistic people. Not everyone who used the service received personal care. Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: Model of Care and setting that maximises people's choice, control and independence Staff, relatives, and people who used the service were positive about the leadership of the service, which centred around the experience of people. Staff were motivated to make a difference to people's lives. The culture of the service encouraged inclusivity for people. Staff worked collaboratively with internal teams and external organisations to provide people with the best possible outcomes. Staff were passionate about promoting people's rights to make their own decisions wherever possible and respected the choices they made.

Right Care: Care is person-centred and promotes people's dignity, privacy and human rights Staff were well skilled and provided person centred care which achieved positive outcomes for people. Care, support, and guidance were informed by the most current, evidence-based practice. There was a focus on supporting people to be as independent as possible and to lead healthy and fulfilled lives. Staff knew people well and used their expertise to care for people in a way they preferred. They were creative in how they supported people to maintain their hobbies and interests and to keep in touch with their loved ones. People were supported to have maximum choice and control of their lives and staff supported them in the least