New Dawn Healthcare - Unit 18 Blackheath Business Centre

New Dawn Healthcare is a domiciliary care agency. The service provides personal care and support to 14 people. Not everyone who used the service received personal care.

The Care Quality Commission can only inspect the service received by people who get support with personal care. This includes help with tasks related to personal hygiene and eating. Where people receive such support, we also consider any wider social care provided.

People and their relatives told us staff had the necessary skills to carry out their roles. People were happy with the care they received. Risks to people had not always been assessed and planned for. The provider's risk assessment did not record how staff could reduce the risk of avoidable harm. The provider was not receiving referral forms or carrying out initial assessments and instead captured information in care plans and risk assessments. These however were not always accurate as they lacked important information about people. People's nutritional and hydrational needs were not always been met. Medicines were not always administered safely.

We were not assured that people received the consistent level of care in accordance with their care plans. People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.