Soma Healthcare (Central London)

What inspectors found

From the Care Quality Commission's assessment published 26 April 2024 (assessment visit 19 January 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   People were protected from the risk of abuse or harm. Risks related to people’s care were assessed and measures put in place to reduce them. Despite generally good principles we identified some people did not have moving and handling risk assessments in place. We raised this with the provider and they have taken prompt action to resolve this.

   The provider carried out safe recruitment and ensured staff completed induction training which included 5 days of shadowing with other staff. Despite this there were no formal records of staff shadowing. We raised this with the provider they have agreed to review this to ensure they record this part of the staff induction going forward.

   People received care visits on time from regular staff. However, the electronic call monitoring (ECM) data we reviewed showed there were issues with the logging of calls which meant records did not accurately reflect the times staff had attended calls. The provider had identified this as an issue and was working with the ECM provider to resolve issues. They were also monitoring timekeeping in other ways and taking appropriate action to address poor timekeeping.

2. Caring

   GGood Good

   People were supported to have choice and control over their own care and to make decisions about their care, treatment and wellbeing. Staff understood how to maintain people’s privacy and dignity. People’s independence, health and wellbeing was supported. People were supported to understand their rights by using different ways to communicate.

3. Responsive

   GGood Good

   People were in control of their care and support. There were process in place to enable people to give feedback about their experience of the care they received. There were a range of policies and procedures in place to mitigate the risks of discrimination and inequality. Staff received equality and diversity training and knew how to put this into practice . The provider had processes in place to address barriers and improve people’s health outcomes. The provider complied with legal equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes