Thames Homecare Services Greenwich Branch
Home care, Greenwich
Requires improvement
Rated on
Rating from the Care Quality Commission.
Thames Homecare Services Greenwich Branch: inspection record
Rated Requires improvement in October 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in October 2026.
The latest rating was published this month.
How it compares locally
- One of 19 Requires improvement home care services in Greenwich, out of 53 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 26 October 2026 (assessment visit 1 July 2026). Quoted under the Open Government Licence.
This assessment took place between 4 August and 10 September 2026. Thames Homecare Services Greenwich Branch is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of this assessment, 271 people were using the homecare service.
This service was registered with us on 8 January 2024, and this is their first assessment. We assessed all the quality statements from the safe, effective, caring, responsive and well-led key questions. The overall rating for the service requires improvement.
Read the full summary
The provider was in breach of legal regulations relating to safe care and treatment and good governance. We identified concerns with recruitment records, the scheduling of care calls, staff timekeeping, the management of identified risks to people, and the accuracy and completeness of medicine records. The provider’s governance systems had failed to identify and address these concerns effectively, increasing the risk that people would receive unsafe and inappropriate care and support from staff. In addition, the process of learning from incidents was inconsistent so we could not be assured the provider was effectively embedding good practice across the service. We also found processes to gather consent were not consistently applied and person centred information in care plans was not sufficient to ensure people’s independence, choice and control would be promoted.
Notwithstanding the issues we found we also found areas of good practice. Assessments were carried out to ensure people's needs could be met. Staff felt supported and received regular training and supervision. Staff supported people to maintain their health and wellbeing and achieve their care goals. Staff asked people’s permission before delivering care and understood the importance of promoting choices.
The service worked in partnership with healthcare professionals. People had access to a range of healthcare services when needed. Managers were approachable and responsive to feedback from people and staff. Staff felt supported and able to raise concerns to senior staff.
We have asked the provider for an action plan in response to the concerns found at this assessment.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
We identified a breach of the regulations in relation to the management of risks and the safe administration of medicines.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask the service
- Safe was rated Requires improvement on 26 October 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 26 October 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | 133 Creek Road, Office 9, London, SE8 3BU |
|---|---|
| Neighbourhood | Greenwich town, Greenwich |
| Phone | 020 3887 7437 |
| Website | www.thameshomecare.co.uk |
| Registered manager | Ahmed Geele |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Thames Homecare Service Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08973805 (opens Companies House) |
Thames Homecare Service Ltd runs 4 services in London. 3 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Thames Homecare Service Ltd
- G Thames Homecare Service Ltd Home care, EalingGood
- G Thames Homecare Service Ltd - Southwark Home care, SouthwarkGood
- G Thames Homecare- Barnet Home care, BrentGood
Nearest alternatives
- – Care Outlook (Greenwich) Home care, less than 0.1 miles awayNot yet rated
- – Purple Rose Care Limited - London Home care, less than 0.1 miles awayNot yet rated
- – A&A Medicare First Limited Home care, 0.3 miles awayNot yet rated
- G Soma Healthcare (Central London) Home care, 0.3 miles awayGood
- G Soma Healthcare (East London) Home care, 0.3 miles awayGood
Getting help from Royal Borough of Greenwich
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Greenwich
- Ask for a care needs assessment
- Phone: 020 8921 2304, Monday to Thursday 9am to 5pm, Friday 9am to 4pm. Out-of-hours emergencies: 020 8854 8888
- Contact adult social care online
- Support for carers
- Paying for care: Royal Borough of Greenwich
Checked on the council's website, November 2026.
Common questions
- Does Thames Homecare Services Greenwich Branch provide nursing care?
- The Care Quality Commission's register does not list nursing care for Thames Homecare Services Greenwich Branch.
- When was Thames Homecare Services Greenwich Branch last inspected?
- The Care Quality Commission's latest rating for Thames Homecare Services Greenwich Branch was published on 26 October 2026.
- Who runs Thames Homecare Services Greenwich Branch?
- Thames Homecare Services Greenwich Branch is run by Thames Homecare Service Ltd. It runs 4 services in London.
- What is Thames Homecare Services Greenwich Branch's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 26 October 2026.