Thames Homecare Service Ltd - Southwark
Home care, Southwark
Good
Rated on
Rating from the Care Quality Commission.
Thames Homecare Service Ltd - Southwark: inspection record
Rated Good in July 2021, up from Requires improvement.
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Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2020. Rated Requires improvement in 2020, then Good in July 2021.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 5 years ago.
How it compares locally
- One of 15 Good home care services in Southwark, out of 25 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 23 July 2021. Quoted under the Open Government Licence.
About this service Thames Homecare Service Ltd – Southwark is a domiciliary care agency. It provides a personal care support service to people in their own homes. At the time of the inspection 85 people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
Read the full summary
People's experience of using this service People and their relatives had experiences of safe care and support. One person said, "I have felt very safe all the time."
The registered manager had improved the quality of people's assessments to identify and manage potential risks. Staff were recruited through a robust recruitment process.
People were supported with their medicines to meet their individual needs. Staff were trained in medicines management and kept accurate records.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and their best interests; the policies and systems in the service supported this practice. People gave staff their consent to receive care and support and this was recorded.
The provider updated their systems to monitor the quality of care to ensure it was of a good standard. People praised staff and shared their positive comments about the care and support they received.
There were suitable infection control and prevention methods in place. This was in line with government guidelines around the COVID-19 pandemic. This helped staff to reduce the risks of infection for people they supported.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Unit 241, Camberwell Business Centre 99-103, Lomond Grove, London, SE5 7HN |
|---|---|
| Neighbourhood | Camberwell, Southwark |
| Phone | 020 3981 4729 |
| Registered manager | Marwa Osman |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 23 July 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Thames Homecare Service Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08973805 (opens Companies House) |
Thames Homecare Service Ltd runs 4 services in London. 3 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Thames Homecare Service Ltd
- G Thames Homecare Service Ltd Home care, EalingGood
- G Thames Homecare- Barnet Home care, BrentGood
- RI Thames Homecare Services Greenwich Branch Home care, GreenwichRequires improvement
Nearest alternatives
- – Ability Focus Limited Home care, less than 0.1 miles awayNot yet rated
- – Divine Care and Support Services Home care, less than 0.1 miles awayNot enough evidence to rate
- RI Gilbert Global Care Services Ltd (London) Home care, less than 0.1 miles awayRequires improvement
- – Newness Care Ltd Home care, less than 0.1 miles awayNot yet rated
- – London Home care, 0.2 miles awayNot yet rated
Getting help from London Borough of Southwark
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Southwark
- Ask for a care needs assessment
- Phone: 020 7525 3324 (older people and physical disabilities), Monday to Friday, 9am to 5pm. Mental health: 0800 368 8433. Learning disabilities and young adults 18 to 25: 020 3457 7580
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Southwark
Checked on the council's website, November 2026.
Common questions
- Does Thames Homecare Service Ltd - Southwark provide nursing care?
- The Care Quality Commission's register does not list nursing care for Thames Homecare Service Ltd - Southwark.
- When was Thames Homecare Service Ltd - Southwark last inspected?
- The Care Quality Commission's latest rating for Thames Homecare Service Ltd - Southwark was published on 23 July 2021.
- Who runs Thames Homecare Service Ltd - Southwark?
- Thames Homecare Service Ltd - Southwark is run by Thames Homecare Service Ltd. It runs 4 services in London.
- What is Thames Homecare Service Ltd - Southwark's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 23 July 2021.