Gilbert Global Care Services Ltd (London)
Home care, Southwark
Requires improvement
Rated on
Rating from the Care Quality Commission.
Gilbert Global Care Services Ltd (London): inspection record
Rated Requires improvement in June 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in June 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 9 Requires improvement home care services in Southwark, out of 25 with a rating.
About the service
From the Care Quality Commission's inspection report published 1 June 2022. Quoted under the Open Government Licence.
Gilbert Global Care Services is a domiciliary care service which provides personal care to people living in their own homes. CQC only inspects where people receive support with personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection one person was receiving support with personal care.
What inspectors found
People were not always protected from the risk of harm as risks were not always identified or mitigated. The provider had not assessed the risk of COVID-19. Staff did not conduct COVID-19 tests according to current government guidelines. The provider did not conduct the necessary recruitment checks.
People's health and social care needs were assessed, and plans put in place to meet these. Staff received appropriate information and training. People's nutrition and hydration needs were met. People were supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received induction, training and ongoing support to fulfil their role.
Read the full summary
People told us the staff were kind and caring and knew them well. People were treated with dignity and respect, and they were supported to maintain daily living skills.
The provider assessed people's communication needs. People had not been consulted about their end of life wishes. People told us they received care that met their cultural needs and personal preferences.
There were a range of quality assurance checks to ensure people received safe and effective care. The provider sought regular feedback from people about the care they received.
Questions to ask the service
- Safe was rated Requires improvement on 1 June 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 1 June 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Contact and registration details
| Address | Unit 343 Camberwell Business Centre, 99-103, Lomond Grove, London, SE5 7HN |
|---|---|
| Neighbourhood | Camberwell, Southwark |
| Phone | 07956 461096 |
| Website | www.gilbertglobalcareservices.co.uk |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 1 June 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Gilbert Global Care Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09038726 (opens Companies House) |
Nearest alternatives
- – Ability Focus Limited Home care, less than 0.1 miles awayNot yet rated
- – Divine Care and Support Services Home care, less than 0.1 miles awayNot enough evidence to rate
- – Newness Care Ltd Home care, less than 0.1 miles awayNot yet rated
- G Thames Homecare Service Ltd - Southwark Home care, less than 0.1 miles awayGood
- – London Home care, 0.2 miles awayNot yet rated
Getting help from London Borough of Southwark
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Southwark
- Ask for a care needs assessment
- Phone: 020 7525 3324 (older people and physical disabilities), Monday to Friday, 9am to 5pm. Mental health: 0800 368 8433. Learning disabilities and young adults 18 to 25: 020 3457 7580
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Southwark
Checked on the council's website, November 2026.
Common questions
- Does Gilbert Global Care Services Ltd (London) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Gilbert Global Care Services Ltd (London).
- When was Gilbert Global Care Services Ltd (London) last inspected?
- The Care Quality Commission's latest rating for Gilbert Global Care Services Ltd (London) was published on 1 June 2022.
- Who runs Gilbert Global Care Services Ltd (London)?
- Gilbert Global Care Services Ltd (London) is run by Gilbert Global Care Services Limited.
- What is Gilbert Global Care Services Ltd (London)'s CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 June 2022.