White House Home Care Services Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The registered manager and care staff were approachable, and people told us they felt able to raise any concerns with them. The service had not received any recent complaints. As well as managing the service, the registered manager carried out support visits alongside support workers. This gave her the opportunity to regularly review people's support needs and also check that staff were working to a good standard.

Thorough recruitment checks had been carried out on new staff to ensure they were of good character and suitable to work with vulnerable people. Staff told us they felt supported and received the training they needed for their role. All staff were regularly supervised. However, we found there was no supervision schedule in place to ensure these were carried out at regular intervals. We have made a recommendation about this in the effective section of this report.

People were helped to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Person-centred care plans and risk assessments were in place which identified the support people wanted. However, it was not obvious that people or their relatives had been involved with reviewing their care plans.

Staff treated people with dignity and respect and promoted their independence. Staff supported people with meal preparation where needed. They liaised with health and social care professionals effectively and sought advice quickly if people became unwell.

People told us they were happy with the way the service was run. The registered manager had improved the governance systems since our last inspection and there was better oversight of the service.