Veracity Healthcare

Risk assessments were in place but required further information to ensure risks were reduced. Risk assessments for staff and people in relation to COVID-19 were not in place. The provider took action to address this during the inspection. People were happy with the support they received with their medicines. However, some work was required to ensure best practice was fully embedded.

People were supported to access health and social care services. Staff supported people with their nutrition where required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had developed good relationships with staff that supported them. Staff were kind and caring in their approach and ensured people's privacy and dignity was maintained.

People told us they were happy with the support they received from the service. Complaints had been investigated and responded to in line with the provider's policy.

Staff received an induction which included training and shadowing. They felt supported by the management team and were positive about the support they had received by the provider in helping them with transport to work. Staff meetings were held regularly to ensure effective communication and support for staff.