Master Quality Health Care Services
- Home care
- Dementia care
- Registered since 2021
- Central Wakefield, Wakefield, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
12 months
since the latest rating was published.
50 of 57
rated home care services in Wakefield are rated Good, like this one.
Master Quality Health Care Services: inspection record
Rated Good in October 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Quick View Ltd Good, less than 0.1 miles away
- RI Pacific and Gold Healthcare Requires improvement, 0.2 miles away
- – Special Social Care Limited Not yet rated, 0.2 miles away
- G Helping Hands Wakefield Good, 0.3 miles away
- RI Caremark (Wakefield) Requires improvement, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 October 2025 (assessment visit 8 August 2025). Quoted under the Open Government Licence.
The date of the assessment was from 20 to 22 August 2025.
Master Quality Health Care Service is a domiciliary care service providing personal care for people who live in their own homes. At the time of our assessment the service supported 12 people.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This assessment was triggered to follow up on concerns found at the previous assessment. We visited the service on 20 August 2025. We looked at records relating to the management of the service. Following the visit, we spoke on the telephone with people, relatives and staff. The overall rating for this assessment is good.
At the last assessment we found concerns relating to quality assurance and monitoring systems which were often not effective. We made a recommendation about the documentation of medicines. At this assessment improvements had been made in relation to identifying and monitoring risk, and record keeping. Medicines were managed safely, and records were accurate and up to date. There were enough staff to meet people’s needs and support them safely. Staff were kind, compassionate and knew people well. There was effective leadership and oversight of the service.
Staff spoke positively about the management team. They told us management provided support with learning and development opportunities and promoted an open and inclusive culture.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Jacqueline Matuka
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 6 October 2022. Latest assessment published 6 October 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 08337556 (opens Companies House)
Master Quality Healthcare Services Ltd runs 2 services in England, 1 of them in Yorkshire and the Humber. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Master Quality Healthcare Services Ltd
- RI Master Quality Health Care Services Requires improvement. Home care, St Helens, North West
Getting help from City of Wakefield Metropolitan District Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Wakefield Metropolitan District Council
- Ask for a care needs assessment
- Phone: 0345 8 503 503, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Master Quality Health Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Master Quality Health Care Services.
- When was Master Quality Health Care Services last inspected?
- The Care Quality Commission's latest rating for Master Quality Health Care Services was published on 6 October 2025.
- Who runs Master Quality Health Care Services?
- Master Quality Health Care Services is run by Master Quality Healthcare Services Ltd. It runs 2 services in England, 1 of them in Yorkshire and the Humber.
- What is Master Quality Health Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 October 2025.
Contact
- Phone
- 01924 764566
- Address
- Vincent House, 136 Westgate, Wakefield, WF2 9SR Map (opens Google Maps)
Compare nearby
- G Quick View Ltd Good, less than 0.1 miles away
- RI Pacific and Gold Healthcare Requires improvement, 0.2 miles away
- – Special Social Care Limited Not yet rated, 0.2 miles away
- G Helping Hands Wakefield Good, 0.3 miles away
- RI Caremark (Wakefield) Requires improvement, 0.4 miles away