Helping Hands Wakefield
- Home care
- Dementia care
- Registered since 2019
- Central Wakefield, Wakefield, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
50 of 57
rated home care services in Wakefield are rated Good, like this one.
Helping Hands Wakefield: inspection record
Rated Good in July 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Meridian Health and Social Care - Wakefield Good, 0.1 miles away
- RI Pacific and Gold Healthcare Requires improvement, 0.1 miles away
- – Special Social Care Limited Not yet rated, 0.2 miles away
- RI Caremark (Wakefield) Requires improvement, 0.2 miles away
- RI Excel Healthcare Services Ltd Requires improvement, 0.2 miles away
About the service
From the Care Quality Commission's inspection report published 2 July 2021. Quoted under the Open Government Licence.
Helping Hands Wakefield is a domiciliary care service that provides personal care to people living in their own houses and flats in the community. It provides a service to older adults in the Wakefield area. At the time of inspection, the service was supporting 23 people.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People spoke positively about the care provided, referring to staff as kind, caring and friendly. People were safe and protected from avoidable harm. Individual risk assessments were in place. People and their relatives told us they felt people were kept safe. People's medicines were well managed. Correct infection control procedures were followed, and the service had taken additional infection control measures to minimise the risk posed by COVID-19. Staff demonstrated a good understanding about how to safeguard people from the risk of abuse. There were enough staff to support people and they had been recruited in a way that helped to keep people safe.
Read the rest of CQC's summary
Staff received appropriate training, support and supervision. Care plans were personalised and provided enough detail to inform staff how to support people. They included information about people's preferences and abilities. People were supported to maintain a balanced and varied diet to promote their health and respect their personal preferences. People were supported to maintain good health and have access to health and social care services as required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives praised the staff for their kindness and compassion. People and relatives were happy with the care provided and told us they were involved in planning and reviewing care. People and relatives knew how to raise concerns and were happy with the action taken in response.
The service used a range of audits and monitoring tools to assess the quality and safety of the support and care provided. The service actively engaged and sought the views of people, their relatives and staff to improve service delivery.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Margaret Smith
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 2 July 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 15 of them in Yorkshire and the Humber. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire, North West
- G Helping Hands Aintree Good. Home care, Liverpool, North West
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from City of Wakefield Metropolitan District Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Wakefield Metropolitan District Council
- Ask for a care needs assessment
- Phone: 0345 8 503 503, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Wakefield provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Wakefield.
- When was Helping Hands Wakefield last inspected?
- The Care Quality Commission's latest rating for Helping Hands Wakefield was published on 2 July 2021.
- Who runs Helping Hands Wakefield?
- Helping Hands Wakefield is run by Midshires Care Limited. It runs 151 services in England, 15 of them in Yorkshire and the Humber.
- What is Helping Hands Wakefield's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 July 2021.
Contact
- Phone
- 01924 679346
- Address
- 11A, Wood Street, Wakefield, WF1 2EL Map (opens Google Maps)
Compare nearby
- G Meridian Health and Social Care - Wakefield Good, 0.1 miles away
- RI Pacific and Gold Healthcare Requires improvement, 0.1 miles away
- – Special Social Care Limited Not yet rated, 0.2 miles away
- RI Caremark (Wakefield) Requires improvement, 0.2 miles away
- RI Excel Healthcare Services Ltd Requires improvement, 0.2 miles away