Meridian Health and Social Care - Wakefield

Right Support People's care plans and risk assessments were not always reviewed in a timely manner. People were not impacted by this and we saw care records were detailed and person centred. Staff had not undertaken specific training related to supporting people with a learning disability, however people told us staff offered day to day choices and promoted independence for them. There were sufficient staff to provide support to people and staff were safely recruited. Medicines were managed safely, staff were assessed for competency and were trained to administer medicines.

Right Care People and their relatives were positive about the care people received and said staff were kind. People told us they were involved in pre assessments and their wishes were listened to. Staff understood how to promote privacy and dignity and people told us staff were respectful towards them. Choice of meals and drinks were offered to people that met their likes and dislikes.

Right Culture The provider's systems and processes that monitored and improved quality and safety required improvements. Feedback was not sought from people in an accessible way and relatives' feedback was not sought. Staff told us the manager was supportive and approachable and that staff morale was positive. People told us staff knew them well and they had a good rapport with staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.