Meridian Health and Social Care - Burnley

There were sufficient staff to support people and safe recruitment procedures were followed. People were supported by staff who had been appropriately trained and were skilled in their role. Staff told us they were regularly supported through supervision.

People told us they felt safe with staff. Effective systems were in place to ensure people's safety. There were systems to help protect people from abuse and to investigate any allegations, incidents or accidents. People were supported to access healthcare services, as appropriate.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's needs were assessed prior to them using the service. Staff understood the importance of respecting people's diverse needs and promoting independence.

People and their relatives told us staff were caring and showed kindness, sensitivity and respect. People and where appropriate their relatives had been consulted about their care needs and were involved in their ongoing care and support. People and their relatives had access to a complaints procedure, if they wished to raise a concern.

The management team carried out a number of audits to check the quality and safety of the service. Spot checks were carried out to monitor staff performance. People were asked for their views and their suggestions were used to improve the service and make any necessary changes.