Meridian Health and Social Care - Coventry

People's needs were assessed, and care plans were in place. People were cared for by staff who had been trained to carry out their roles and who were knowledgeable about the support people needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were cared for by kind and compassionate staff. Staff understood the need to respect people's privacy and dignity. Staff supported people to be as independent as they wanted to be.

Staff were knowledgeable about people's support needs as well as people's preferences for how they wanted to be cared for. Staff understood how to communicate with people in a way they understood, and information was available to people in their chosen format. There was a complaints procedure in place and people knew how to complain if they needed to.

There were robust quality assurance processes in place. Regular audits of all aspects of the service were undertaken and the findings of these were used to drive improvement of the service. Staff spoke highly of the registered manager and the management team.