Step Ahead Care Services

People were supported by enough appropriately skilled staff to meet their needs and keep them safe. People's risks were assessed in a person-centred way. Care plans and risk assessments were regularly reviewed and involved relatives as appropriate. People who may become anxious or distressed had proactive plans in place to reduce the need for restrictive practices.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Care was person-centred and promoted people's dignity, privacy and human rights. People were protected from abuse and poor care. Staff demonstrated they provided kind and compassionate care to people. Relatives confirmed they were included in decision making about their relative's care. People were supported to maintain their privacy, dignity and independence by a staff team who knew them well.

People had their communication needs met. Staff confirmed they could meet people's cultural and spiritual needs. People were supported to maintain links with their family. Staff engaged people in activities in accordance with their individual care plans.

Right Culture: The registered manager had an open door policy and relatives and staff spoke positively about them. Relatives and staff confirmed they would be able to raise concerns to enable improvements to be made to the service.

The provider ensured staff had relevant training, supervision and appraisal. Governance systems ensured people were kept safe and received care support in line with their personal needs. Relatives were asked by the provider about their opinions of the service. Staff worked with healthcare professionals to improve outcomes for people.