Home Instead Thurrock
- Home care
- Dementia care
- Registered since 2021
- East Tilbury, Thurrock, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
36 of 40
rated home care services in Thurrock are rated Good, like this one.
Home Instead Thurrock: inspection record
Rated Good in September 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Utopia Care Limited - Thurrock Branch Good, less than 0.1 miles away
- – Knice Care Limited Not yet rated, 0.9 miles away
- RI 1st Central Care Ltd Requires improvement, 1.3 miles away
- – Multi Gen Consult Ltd Not yet rated, 1.4 miles away
- G Cedar House - The Annex Good, 1.5 miles away
About the service
From the Care Quality Commission's inspection report published 15 September 2022. Quoted under the Open Government Licence.
Home Instead Thurrock is a domiciliary care agency providing the regulated activity of personal care to people in their own homes. The service provides support to older people, people living with dementia, young adults and people with a physical disability. At the time of our inspection, eight people were receiving personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People received safe care from staff who knew them well. There was a safeguarding policy in place and the nominated individual and staff knew how to identify and report any concerns.
Read the rest of CQC's summary
The service had enough staff to meet the needs of the people using the service. Staff had been safely recruited and pre employment checks carried out.
Staff supported people with their medicines. People told us they received their medicines on time.
Staff had received an induction and training to enable them to meet people's needs. We saw that supervisions and spot check meetings for staff were carried out and staff told us they felt supported by the nominated individual to perform their role.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service carried out an assessment of each person's needs and how they liked to be cared for and care plans included guidance for staff on how to meet those needs.
Staff had access to personal protective equipment (PPE) and there were effective infection prevention and control measures in place.
People's nutritional needs were met. They received support to eat and drink enough to maintain a balanced diet.
The nominated individual sought support and liaised with other health and social care professionals when needed. As a result, staff safely and effectively met people's needs.
Most people, relatives and staff spoke positively about the management; One person said, "They mean very well, if I ask them to do something, they do it without question." There were systems in place to monitor,
maintain and improve the quality of the service.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Dorcas Afful
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 15 September 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Redeemed Care Agency Ltd
- Ownership type
- Organisation
- Companies House number
- 08098800 (opens Companies House)
Getting help from Thurrock Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Thurrock Council
- Ask for a care needs assessment
- Phone: 01375 511 000, Monday to Friday, 9am to 5pm (limited service 7am to 7pm, seven days a week)
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Home Instead Thurrock provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Instead Thurrock.
- When was Home Instead Thurrock last inspected?
- The Care Quality Commission's latest rating for Home Instead Thurrock was published on 15 September 2022.
- Who runs Home Instead Thurrock?
- Home Instead Thurrock is run by Redeemed Care Agency Ltd.
- What is Home Instead Thurrock's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 September 2022.
Contact
- Phone
- 01375 803600
- Address
- Suite 1 and 2, The Old Rectory, Mucking Wharf Road, Stanford-le-hope, SS17 0RN Map (opens Google Maps)
Compare nearby
- G Utopia Care Limited - Thurrock Branch Good, less than 0.1 miles away
- – Knice Care Limited Not yet rated, 0.9 miles away
- RI 1st Central Care Ltd Requires improvement, 1.3 miles away
- – Multi Gen Consult Ltd Not yet rated, 1.4 miles away
- G Cedar House - The Annex Good, 1.5 miles away