Fylde Community Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service was providing support to 9 older people.

Although we were assured quality assurance systems were applied consistently and effective at identifying potential concerns, we have made a recommendation that quality assurance systems are reviewed to make them easier to audit.

People had a genuine say in their own care and support plan and were supported by a consistent staff team who knew their needs well. Staff supported people to retain their independence in order to remain living in their own homes. Staff were recruited in a way to ensure they were safe to work with people.

We received positive feedback from both people who used the service and their relatives about the quality of the care and support they received.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service practiced a compassionate culture which was committed to delivering high-quality care to people. This was underpinned by good governance and collaborative working to achieve positive outcomes for people.