Farrell Healthcare Head Office

The registered manager had systems to monitor, assess and reduce risks related to supporting people in their own homes. Staff demonstrated a good awareness of their duties to prompt people to take their medication. This helped them to protect people from unsafe medicines procedures.

Staff told us staffing levels were sufficient to give them time to complete visits in a calm and unhurried way. A staff member stated, "There's enough of us to make sure everything is covered." The management team had a variety of systems to ensure their workforce was well trained.

The management team assessed, monitored and reviewed people's care plans to ensure they continued to meet their needs. Part of this process included timely referral to other agencies to help people maintain a healthy lifestyle. The management team guided staff to meet people's needs where nutritional support formed part of their care package.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People confirmed staff consistently sought their permission before assisting them.

People and their relatives said staff had a caring, respectful attitude and they were at the heart of their care plans. A relative told us, "They are excellent carers who have enhanced our lives." The management team assessed people's needs with them to develop personalised care packages.

The managers fostered an inclusive ethos by involving everyone in service improvement. A relative told us, "I am impressed with them and my overwhelming gratitude for the support they have given us." The management team completed various audits to assess safety and quality assurance.