Senior Moments Care

People's needs were assessed, and care and support had been planned proactively and in partnership with them. People were happy with the support they received with meal preparation. Staff were suitably trained and received regular supervisions and felt well supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were positive about the service and said staff were kind and caring. People were treated with dignity and respect and were fully involved in their care planning and delivery. People's right to privacy was upheld. The registered manager provided people with information about local advocacy services, to ensure they could access support to express their views if they needed to.

The service was flexible and care packages were changed and adapted to meet people's changing needs and choices. People's communication needs had been assessed and where support was required these had been met. People knew how to complain, and any complaints received were fully investigated and subsequent action was taken.

The registered manager worked in partnership with a variety of agencies to ensure people received coordinated care which met their needs. People were happy with how the service was managed. Staff felt well supported by the registered manager. The registered manager and provider completed regular audits and checks, which ensured appropriate levels of quality and safety were maintained at the home.