Anglia Care
- Home care
- Dementia care
- Registered since 2013
- Nacton, Suffolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
15 of 141
rated home care services in Suffolk are rated Requires improvement, like this one.
Anglia Care: inspection record
Rated Requires improvement in July 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Home Instead (Outstanding, less than 0.1 miles away) and Headway Suffolk and Norfolk ltd (Outstanding, 0.1 miles away).
Nearest home care services:
- O Home Instead Outstanding, less than 0.1 miles away
- – Cera Suffolk Not yet rated, 0.1 miles away
- O Headway Suffolk and Norfolk ltd Outstanding, 0.1 miles away
- G Inspiring Aspirations Plus Good, 0.5 miles away
- G The Brett Lee Trust Good, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 15 July 2023. Quoted under the Open Government Licence.
Anglia Care is a domiciliary care service providing personal care to people living in their own homes. The service provides support to adults.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 109 people receiving the regulated activity of personal care.
What inspectors found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
Read the rest of CQC's summary
There had been recent changes in the management of the service. The provider and management team had identified areas for improvement, but these had not yet been fully implemented or embedded in practice. The systems in place for monitoring and assessing the service were not fully established to ensure shortfalls were identified and addressed in a timely way. This included the lack of documented actions taken to show how shortfalls in staff practice, recording and feedback received was addressed.
Records relating to people's care and support required improvement, there were inconsistencies and some information out of date. To address the shortfalls, a new electronic care planning system was being rolled out and all people's care needs were being reviewed and documented.
The systems to plan people's care visits needed improvement to ensure they were managed to support staff with time to travel between visits and stay for the planned amount of time. We received feedback from people and relatives that staff were not always skilled to support them in the way they needed and preferred.
There were systems in place to reduce the risks of abuse and avoidable harm. Support provided with medicines was monitored and actions taken where discrepancies were identified. Staff received training in infection control and processes were in place to monitor staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- Safe was rated Requires improvement on 15 July 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 15 July 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Amanda Thomson
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 15 July 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Anglia Living Care Services Ltd
- Ownership type
- Organisation
- Companies House number
- 08526184 (opens Companies House)
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Anglia Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Anglia Care.
- When was Anglia Care last inspected?
- The Care Quality Commission's latest rating for Anglia Care was published on 15 July 2023.
- Who runs Anglia Care?
- Anglia Care is run by Anglia Living Care Services Ltd.
- What is Anglia Care's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 15 July 2023.
Contact
- Phone
- 01473 719185
- Address
- 5 Beta Terrace, West Road, Masterlord Office Village, Ransomes Europark, Ipswich, IP3 9FE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Home Instead (Outstanding, less than 0.1 miles away) and Headway Suffolk and Norfolk ltd (Outstanding, 0.1 miles away).
Nearest home care services:
- O Home Instead Outstanding, less than 0.1 miles away
- – Cera Suffolk Not yet rated, 0.1 miles away
- O Headway Suffolk and Norfolk ltd Outstanding, 0.1 miles away
- G Inspiring Aspirations Plus Good, 0.5 miles away
- G The Brett Lee Trust Good, 0.5 miles away