Saxon Care Solutions (Royal Wootton Bassett)
- Home care
- Dementia care
- Registered since 2021
- Royal Wootton Bassett, Wiltshire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2021.
10 months
since the latest rating was published.
89 of 98
rated home care services in Wiltshire are rated Good, like this one.
Saxon Care Solutions (Royal Wootton Bassett): inspection record
Rated Good in December 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
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What inspectors found
From the Care Quality Commission's assessment published 8 December 2025 (assessment visit 4 November 2025). Quoted under the Open Government Licence.
Date of assessment: 4 to 14 November 2025. Saxon Care Solutions (Royal Wootton Bassett) is a domiciliary care agency providing the regulated activity personal care to people living in their own homes. It provides a service to adults over and under 65 years, children, people with dementia and mental health conditions, people with sensory impairment and physical disabilities. This is the first assessment for this service since it registered on 8 July 2021. At the time of this assessment 36 people were using the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People were being cared for by staff who had been recruited safely and were well trained. Medicines were managed well and where needed people had support to access healthcare. The registered manager and senior care team carried out spot checks to make sure care was delivered to the providers standards. Staff had supplies of personal protective equipment and had training on infection prevention and control.
Assessments were completed and care plans produced which people had copies of. People were involved in regular reviews of their care. Risks to people’s safety were identified and risk assessments provided staff with guidance. However, we found some further details about health care were needed in risk assessment. We shared this feedback with the registered manager.
Incidents and accidents had been recorded. It was not always clear on the records what actions had been taken in response to incidents. However, learning from incidents had been shared with staff. The registered manager was responsible for 3 registered locations for the provider and shared learning across all services.
The provider had introduced a new care records electronic system which staff were learning to use. Training had been provided on how to use the system and once fully operational the provider and registered manager would have access to a wide range of data to help with monitoring quality and safety.
Management had a vision and culture based on listening and learning. Staff were encouraged to develop and learn new skills. Staff felt able to raise any concerns and were encouraged to visit the office regularly. The provider had systems and processes to support staff with their wellbeing and made sure staff were treated equally.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service since it registered on 8 July 2021. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service since it registered on 8 July 2021. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service since it registered on 8 July 2021. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service since it registered on 8 July 2021. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service since it registered on 8 July 2021. This key question has been rated good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Deborah Kesby
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Saxon Care Solutions Limited
- Ownership type
- Organisation
- Companies House number
- 07167263 (opens Companies House)
Saxon Care Solutions Limited runs 3 services, all in the South West. 3 are rated Good or Outstanding.
Other services run by Saxon Care Solutions Limited
- G Saxon Care Solutions Limited (Chippenham) Good. Home care, Wiltshire
- G Saxon Care Solutions Ltd (Trowbridge and Westbury) Good. Home care, Wiltshire
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does Saxon Care Solutions (Royal Wootton Bassett) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Saxon Care Solutions (Royal Wootton Bassett).
- When was Saxon Care Solutions (Royal Wootton Bassett) last inspected?
- The Care Quality Commission's latest rating for Saxon Care Solutions (Royal Wootton Bassett) was published on 8 December 2025.
- Who runs Saxon Care Solutions (Royal Wootton Bassett)?
- Saxon Care Solutions (Royal Wootton Bassett) is run by Saxon Care Solutions Limited. It runs 3 services, all in the South West.
- What is Saxon Care Solutions (Royal Wootton Bassett)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 8 December 2025.
Contact
- Phone
- 01249 705050
- Address
- Bowman House Business Centre, Whitehill Industrial Estate, Whitehill Lane, Royal Wootton Bassett, Swindon, SN4 7DB Map (opens Google Maps)
Compare nearby
- RI Angels Care At Home Ltd Requires improvement, less than 0.1 miles away
- G Carestream Home Care LLP Good, less than 0.1 miles away
- – Fresh Springs Care Limited Not yet rated, less than 0.1 miles away
- – Link Direct Care Limited (SWINDON) Not yet rated, less than 0.1 miles away
- – Riverside Care Solutions Not yet rated, less than 0.1 miles away