Saxon Care Solutions Limited (Chippenham)

People received a reliable service and risks to their safety were identified and addressed. People were supported by staff who were aware of their responsibilities to recognise and report potential abuse. There were enough staff and they worked in ways to prevent and control infection. Reflective practice took place to improve the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. However, records did not always support this practice. We recommended that any decisions made on behalf of a person was done so, and documented, in line with the Mental Capacity Act 2005.

People were assisted by staff who were well supported and valued. Staff received a range of training to keep their knowledge and skills up to date. People were appropriately supported with meal and drink preparation and any assistance required was clearly stated in the individual's support plan.

People were complimentary about the staff and a range of compliments had been received about the service. Staff knew people well and established relationships had been built. People's rights to dignity, privacy, respect and independence were promoted.

People received a personalised service that was tailored to their needs. Support was provided at a time that was convenient to the individual. Each person had a detailed, comprehensive support plan which detailed their needs, preferences and support required. Due to the length of the plan, the manager had identified a more concise format would be of benefit. They were in the process of talking to staff about this. There was a positive approach to complaints and the way in which they could be used to improve the service.

The manager was in the process of registering with the Care Quality Commission to become the registered

manager. The manager and director were very involved with the day to day management of the service and worked well together. There was a positive, inclusive and supportive culture and a strong desire to deliver high quality care.