United Response - Wiltshire DCA

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People were supported to safely take any medicines they were prescribed. The support people needed was regularly reviewed to ensure people were as independent as possible. Staff kept accurate records of the support they provided people to take their medicines.

There were enough staff to meet people's needs. The provider had taken action to address staff shortages through use of temporary agency staff where needed. Temporary staff had been working at the service on a long term basis to provide consistent support for people.

People were supported to have maximum choice and control of their lives and staff supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care People and their relatives told us they felt safe and received good care. We saw people interacting with staff in a confident and comfortable way. People appeared at ease in the presence of staff.

We observed staff working in ways that were respectful of people and promoted their independence. Staff responded to people's requests and provided appropriate support.

People were supported to maintain contact with their family and friends.

Right culture The registered managers had promoted a person-centred approach in the service. This was evidenced through the content of staff meetings, support sessions for staff and the training staff received. Staff said the registered managers were focused on ensuring people received a good service.

The provider had systems to assess and monitor the quality of the service being provided. Effective action had been taken to make improvements where needed.

Staff told us they felt listened to and valued by the registered manager.

People were supported to be active members of their community and participate in local activities.