Access 2 Care Nottingham Ltd

People's experience of using this service:

People felt safe and the provider assessed risks to the health and wellbeing of people who used the service and staff. Where risks were identified action was taken to reduce the risk where possible.

Recruitment processes were in place to make sure, that people were protected from staff being employed who were not suitable.

Medicines were handled safely by staff who had been assessed as competent to do so.

People received effective and timely care from staff who were well trained and supervised.

People felt the service they received helped them to maintain their independence where possible.

People said that staff were caring and respected their privacy and dignity.

People received care that was planned with them to meet their individual needs and preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People knew how to complain and knew the process to follow if they had concerns.

People's right to confidentiality was protected and their diversity needs were identified and incorporated into their care plans where applicable.