Comfort Call - St Andrews House

Staff supported people to take their medicines safely. There were enough staff to support people safely. People were protected from the risk of abuse and neglect. Risks were managed and risk reduction measures in place. Staff ensured people were protected from the risk of infection by following and implementing infection control guidance.

Staff received training and an induction to ensure they could meet people's needs safely. People were supported to maintain a balanced diet of their choosing. People were supported to visit health and social care professionals to ensure health conditions they lived with were managed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us staff supported them kindly and with compassion. People were encouraged to share their views on the care provided. People told us staff respected their right to privacy and felt they were able to live independently due to the support staff provided. People received care and support at their preferred time.

People's care plan's and supporting documentation were person centred and reflected their individual needs well. Care plans reflected people had been involved in all aspects of their care. People were supported to maintain and develop relationships with relatives, friends and other people living at the service. Activities were developed with people to ensure they spent their time doing things they enjoyed. People and their relatives knew how to raise a complaint, complaints were responded to in a timely manner and in line with the providers policy.