Comfort Call - Latham Court
- Home care
- Dementia care
- Registered since 2020
- Wavertree, Liverpool, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
47 of 56
rated home care services in Liverpool are rated Good, like this one.
Comfort Call - Latham Court: inspection record
Rated Good in December 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Merseycare Julie Ann Limited No overall rating, less than 0.1 miles away
- G Homecarers Liverpool Good, 0.2 miles away
- G Liverpool 1 Supported Living Good, 0.2 miles away
- G Be Caring Liverpool Good, 0.2 miles away
- – Caremark Liverpool No overall rating, 0.2 miles away
What inspectors found
From the Care Quality Commission's inspection report published 11 December 2021. Quoted under the Open Government Licence.
People confirmed they received their medications and calls on time. Staff knew how to report safeguarding concerns and staff were recruited safely. People told us they felt safe receiving care from Comfort Call Latham Court. Comments included, "They are 10/10." "We always feel [relative] is safe." There were comprehensive risk assessments in place which were tailored to reflect each person's assessed need.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests the policies and systems in the service supported this practice. People were supported to eat, and drink where needed, and staff were trained, supervised and appraised in line with the policy of the organisation.
Staff treated people with kindness, compassion and dignity. People confirmed they were involved in choices and decisions regarding their care and support, including a choice of which staff would support them. People's diverse needs were catered for.
Relatives confirmed communication from staff was good, and staff supported people to make healthcare appointments where needed. Complaints were investigated and responded too, and staff were trained in end of life care. Care plans were person centred and reflected the needs of each person. Routines were discussed with people, and they had been involved in completing their care plans.
There were audits and quality checks in place, complete with action plans. The registered manager understood their role and responsibilities and had reported all notifiable incidents to CQC.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Lisa O'Reilly
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 11 December 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Comfort Call LimitedBrand: City and County Healthcare Group
- Ownership type
- Organisation
- Companies House number
- 05763279 (opens Companies House)
Comfort Call Limited runs 24 services in England, 8 of them in the North West. 18 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 3 have no rating yet.
Other services run by Comfort Call Limited
- G Comfort Call - Cheltenham Good. Home care, Gloucestershire, South West
- G Comfort Call - Kilbourn House Good. Home care, Newcastle upon Tyne, North East
- G Comfort Call - Monica Court Good. Home care, Salford
- G Comfort Call - Oldham Good. Home care, Tameside
Getting help from Liverpool City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Liverpool City Council
- Ask for a care needs assessment
- Phone: 0151 459 2606
- Support for carers
- Paying for care: Liverpool City Council
Checked on the council's website, November 2026.
Common questions
- Does Comfort Call - Latham Court provide nursing care?
- The Care Quality Commission's register does not list nursing care for Comfort Call - Latham Court.
- When was Comfort Call - Latham Court last inspected?
- The Care Quality Commission's latest rating for Comfort Call - Latham Court was published on 11 December 2021.
- Who runs Comfort Call - Latham Court?
- Comfort Call - Latham Court is run by Comfort Call Limited. It runs 24 services in England, 8 of them in the North West.
- What is Comfort Call - Latham Court's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 December 2021.
Contact
- Address
- Office 5, First floor Building 16, Edge Lane, Liverpool Innovation Park, Liverpool, L7 9NJ Map (opens Google Maps)
Compare nearby
- – Merseycare Julie Ann Limited No overall rating, less than 0.1 miles away
- G Homecarers Liverpool Good, 0.2 miles away
- G Liverpool 1 Supported Living Good, 0.2 miles away
- G Be Caring Liverpool Good, 0.2 miles away
- – Caremark Liverpool No overall rating, 0.2 miles away