Caremark Liverpool

We assessed 5 quality statements in the safe key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good.

Though the assessment of these areas, our rating for the key question remains good.

People were kept safe and protected from harm. Staff understood the course of action to take if someone disclosed an allegation of abuse. Most people felt appropriate action was taken when they raised concerns with the office. There was enough staff assigned to peoples calls and staff were recruited safely. Risk assessments contained enough information to help keep people safe. Staff knew how to support people and people told us they had been involved in their care and support plans. People were supported to take their medicines safely, and lessons had been learnt from previous shortfalls in this area.

We assessed 1 quality statements in the safe key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good.

Though the assessment of these areas, our rating for the key question remains good.

We received positive feedback regarding staff, and people said staff respected their choices and asked for consent. There were processes in place to support this.

We assessed 2 quality statements in the caring key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good.

Though the assessment of these areas, our rating for the key question remains good.

People told us they were supported by kind and caring staff. Staff were able to describe how they ensured people were respected and treated well. There were processes in place which were completed in collaboration with people and their families, which highlighted people’s choices and independence.

We assessed 1 quality statement in the responsive key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good.

Though the assessment of these areas, our rating for the key question remains good.

People told us that staff advocated on there behalf and support was offered to ensure health appointments where facilitated and ongoing care needs were monitored. Processes supported gathering feedback from people in ways that they preferred, which was also accessible to them.

We assessed 3 quality statements in the well led key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good.

Though the assessment of these areas, the key question remains good.

Staff were able to describe the culture of the organisation. Staff fed back Caremark was a good place to work and they felt valued and cared for. The provider had taken steps to ensure staff had processes to follow if they needed to speak up, and these were clearly communicated.