Comfort Call - Kilbourn House
- Home care
- Dementia care
- Registered since 2016
- Gosforth, Newcastle upon Tyne, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2017.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
31 of 37
rated home care services in Newcastle upon Tyne are rated Good, like this one.
Comfort Call - Kilbourn House: inspection record
Rated Good in July 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – New Beginnings North East Ltd No overall rating, 0.5 miles away
- G Burnfoot Court Good, 0.6 miles away
- G Comfort Call Newcastle Good, 1.1 miles away
- G Elderflower Care Services North East Good, 1.1 miles away
- RI Primary Care Recruitment Ltd Requires improvement, 1.1 miles away
About the service
From the Care Quality Commission's inspection report published 10 July 2021. Quoted under the Open Government Licence.
Comfort Call Kilbourn House and Dewley House provide personal care in two extra care housing schemes to people who live in their own flats. People are under and over the age of 65 years. At the time of inspection 77 people were using the service. The service can support up to 85 people.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People said they felt safe with the service provided. Staff knew about safeguarding procedures. Safe recruitment processes were in place. Staff worked well with other agencies to ensure people received care and support.
Read the rest of CQC's summary
All people and relatives were complimentary about the care provided by care staff. They trusted the care workers who supported them. They said staff were kind, caring and supportive of people and their families. One person commented, "Staff are very caring. They spend time talking to me, they are lovely."
People received person-centred care from the care workers. Records were detailed and provided guidance to ensure people received person-centred care and support from all staff members.
People and staff said communication was effective. There were opportunities for people, relatives and staff to give their views about the service.
We were assured that the provider was monitoring the use of PPE for effectiveness and people's safely.
Systems were in place to manage medicines safely where support was required.
A quality assurance system was in place to assess the standards of care in the service.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Emma Dixon
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 10 July 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Comfort Call LimitedBrand: City and County Healthcare Group
- Ownership type
- Organisation
- Companies House number
- 05763279 (opens Companies House)
Comfort Call Limited runs 24 services in England, 9 of them in the North East. 18 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 3 have no rating yet.
Other services run by Comfort Call Limited
- G Comfort Call - Cheltenham Good. Home care, Gloucestershire, South West
- G Comfort Call - Latham Court Good. Home care, Liverpool, North West
- G Comfort Call - Monica Court Good. Home care, Salford, North West
- G Comfort Call - Oldham Good. Home care, Tameside, North West
Getting help from Newcastle City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Newcastle City Council
- Ask for a care needs assessment
- Phone: 0191 278 7878 (ask for Adult Social CarePoint), Monday to Friday, 8am to 5pm
- Support for carers
- Paying for care: Newcastle City Council
Checked on the council's website, November 2026.
Common questions
- Does Comfort Call - Kilbourn House provide nursing care?
- The Care Quality Commission's register does not list nursing care for Comfort Call - Kilbourn House.
- When was Comfort Call - Kilbourn House last inspected?
- The Care Quality Commission's latest rating for Comfort Call - Kilbourn House was published on 10 July 2021.
- Who runs Comfort Call - Kilbourn House?
- Comfort Call - Kilbourn House is run by Comfort Call Limited. It runs 24 services in England, 9 of them in the North East.
- What is Comfort Call - Kilbourn House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 July 2021.
Contact
- Phone
- 0191 284 6715
- Address
- Kilbourn House, Newlyn Road, Newcastle Upon Tyne, NE3 3JX Map (opens Google Maps)
Compare nearby
- – New Beginnings North East Ltd No overall rating, 0.5 miles away
- G Burnfoot Court Good, 0.6 miles away
- G Comfort Call Newcastle Good, 1.1 miles away
- G Elderflower Care Services North East Good, 1.1 miles away
- RI Primary Care Recruitment Ltd Requires improvement, 1.1 miles away