Comfort Call Newcastle

Risks to people's health, safety and well-being were effectively managed. People were safeguarded from abuse. Staff were recruited safely, and the provider employed enough trained staff to meet people's needs. Effective infection prevention and control measures were in place. Medicines were managed safely.

Staff respected people's privacy and dignity and promoted their independence. People were supported to make choices about their care. Staff worked effectively with external professionals to ensure people received the support they wanted and needed.

People and their relatives felt the service was well-managed. The manager promoted an open, honest culture and was approachable. The provider promoted continuous learning and improvement. Standards at the service were effectively monitored and developed. Feedback was regularly sought and valued.

This was an 'inspection using remote technology'. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.