Comfort Call - Monica Court
- Home care
- Dementia care
- Registered since 2017
- Eccles, Salford, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
27 of 30
rated home care services in Salford are rated Good, like this one.
Comfort Call - Monica Court: inspection record
Rated Good in November 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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About the service
From the Care Quality Commission's inspection report published 3 November 2022. Quoted under the Open Government Licence.
Comfort Call Monica Court is an extra care scheme located in Salford, Greater Manchester. Two other extra care schemes form part of the registration called Mount Carmel and Moores House. Extra care schemes operate in purpose-built properties, which provide accessible and safe housing for older people to live independently. At the time of the inspection, 135 people were using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Staff had received training in safeguarding people. People were protected from the risks of abuse and harm and people said they trusted staff to keep them safe. People's care needs were risk assessed and care plans provided staff with the information they needed to manage the identified risk. Accidents and incidents were recorded and monitored. Medicines were managed safely. People told us they felt supported with their medicines.
Read the rest of CQC's summary
Recruitment checks were robust to ensure staff were suitable to work with vulnerable adults. The provider used an electronic system to determine staffing levels. The provider operated an on call system for staff support during evenings, overnight and weekends.
Governance systems were in place to monitor the standard of care people received. Regular audits of people's care plans, daily communication records, staff files and schemes took place. Staff praised the registered manager and wider management team, they felt supported in their roles.
Person-centred care was promoted. The manager and staff demonstrated a commitment to people, and they displayed person-centred values. People's views and decisions about support were incorporated in their care plans. The service worked in partnership with other health and social care organisations and the community to achieve better outcomes for people using the service.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Amanda Lowe
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 3 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Comfort Call LimitedBrand: City and County Healthcare Group
- Ownership type
- Organisation
- Companies House number
- 05763279 (opens Companies House)
Comfort Call Limited runs 24 services in England, 8 of them in the North West. 18 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 3 have no rating yet.
Other services run by Comfort Call Limited
- G Comfort Call - Cheltenham Good. Home care, Gloucestershire, South West
- G Comfort Call - Kilbourn House Good. Home care, Newcastle upon Tyne, North East
- G Comfort Call - Latham Court Good. Home care, Liverpool
- G Comfort Call - Oldham Good. Home care, Tameside
Getting help from Salford City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Salford City Council
- Ask for a care needs assessment
- Phone: 0808 504 0350 (freephone), Monday to Friday 8.30am to 4.30pm. Out-of-hours emergencies: 0161 794 8888
- Support for carers
- Paying for care: Salford City Council
Checked on the council's website, November 2026.
Common questions
- Does Comfort Call - Monica Court provide nursing care?
- The Care Quality Commission's register does not list nursing care for Comfort Call - Monica Court.
- When was Comfort Call - Monica Court last inspected?
- The Care Quality Commission's latest rating for Comfort Call - Monica Court was published on 3 November 2022.
- Who runs Comfort Call - Monica Court?
- Comfort Call - Monica Court is run by Comfort Call Limited. It runs 24 services in England, 8 of them in the North West.
- What is Comfort Call - Monica Court's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 November 2022.
Contact
- Phone
- 0161 707 5690
- Address
- Monica Court, Half Edge Lane, Eccles, Manchester, M30 9AR Map (opens Google Maps)
Compare nearby
- – BIM Care Solutions Limited Not yet rated, 0.2 miles away
- – Calmliving Healthcare Limited (Greater Manchester) Not yet rated, 0.2 miles away
- – Turning Point – Salford & Bolton Learning Disabilities Supported Living Not yet rated, 0.2 miles away
- – Precedo Healthcare Services - North West Not yet rated, 0.3 miles away
- G ForExcel Healthcare Good, 0.4 miles away