ForExcel Healthcare

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received enough training and supervision to support them in their roles.

We received positive feedback about the care provided. Staff were described as kind and caring and treated people well.

Although no complaints had been made, systems were in place to respond to these if necessary. The feedback we received was that the care was person centred.

There were systems in place to monitor the quality of service including staff meetings and satisfaction surveys. We have made a recommendation about how governance of the service and partnership working could develop further.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.