SureCare Salford & Manchester

Systems and process for safeguarding were operated effectively. There was a clear learning culture within the service, based on openness, honesty and transparency. People were involved in managing risk with new and emerging risks responded to timely. Systems and processes for managing accidents, incidents and untoward events were managed effectively.

Systems and process to ensure safe management of medicines were place. Staff were trained and were assessed as competent to administer medicines safely.

There were enough staff to meet people’s needs. Before people started using the service their needs were assessed. Staff and teams worked together both internally and with external agencies. This was confirmed by the positive feedback we received from a professional who worked with the service.

Consent to provide care was obtained by staff. Where appropriate, people were supported to access GP and primary care services.

Systems and processes for audit, quality assurance and questioning of practice, such as spot checks, were operated effectively. Feedback from people was obtained by the service and valued by the registered manager. People were kept up to date about developments and improvements via regular informative newsletters from the service.