Burnfoot Court

Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

Staff worked hard to balance keeping the person safe, but in the least restrictive way. The service used Positive Behaviour Support (PBS) to help ensure there were positive strategies in place. PBS is a person- centred framework for providing support to people with a learning disability, and/or autism, including those with mental health conditions, who have, or may be at risk of developing, behaviours that challenge.

People were supported to make choices and achieve their aspirations.

People had opportunities to be part of the community.

People were provided with person-centred care that enabled them to develop skills and behaviours to live more independent lives.

People were supported to access specialist health and social care support. A professional commented, "My opinion is that the staff members are very caring, trustworthy, hardworking and effective in meeting the service users' needs. I think the overall service is excellent."

Right Care Staff were appropriately skilled.

Care was person-centred and promoted people's dignity, privacy and human rights.

People and most relatives were complimentary about the care provided by staff. They trusted the staff who supported them. They said staff were kind, caring and supportive of people and their families. A relative told us, "I really am happy with the care and I think [Name] would say that as well."

Staff understood people's preferred ways of communicating.

Staff had received safeguarding training and were clear on how and when to raise their concerns. Where appropriate, actions were taken to keep people safe.

Staff followed effective processes to assess and provide the support people needed to take their medicines safely.

People could take part in activities and follow interests that were tailored to them. They had the opportunity to try new activities.

There were sufficient staff to support people safely. There were a number of staff vacancies and the provider had a contingency plan in place to ensure people were safely and effectively supported, with minimum disruption to their lives.

We have made a recommendation that the provider continues with their recruitment drive to employ permanent staff.

People's support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life.

Right Culture The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services lead confident, inclusive and empowered lives.

There was a positive atmosphere at the service. Staff spoke very positively about working at the service and the people they cared for. Staff said the manager was very approachable and they were supported in their role.

A governance system was in place to monitor the quality of the service through audits and feedback received from people, their relatives, staff and external agencies. Processes were in place to manage and respond to complaints and concerns.