Care Quality Services Newcastle
- Home care
- Dementia care
- Registered since 2023
- Fenham, Newcastle upon Tyne, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2018.
7 months
since the latest rating was published.
31 of 37
rated home care services in Newcastle upon Tyne are rated Good, like this one.
Care Quality Services Newcastle: inspection record
Rated Good in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Absolute Quality Care Good, less than 0.1 miles away
- G Care at Home Reablement Service Good, 0.4 miles away
- G Bluebird Care Newcastle West Good, 0.5 miles away
- G The Beacon Good, 0.6 miles away
- O St Cuthberts Care Supported Living Outstanding, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 10 March 2026 (assessment visit 16 December 2025). Quoted under the Open Government Licence.
Date of assessment was between 08 January and 21 January 2026. This was the first inspection for Care Quality Services Newcastle under its current registration, following the acquisition of the previous provider by Cera Care. The established staff team has remained in place, ensuring continuity of care for people using the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Our inspection found that Care Quality Services Newcastle delivers safe and effective care, and staff showed compassion and a strong person-centred approach. The management team demonstrated a thorough understanding of the service, Clear policies and procedures supported consistent staff practice. We found that staff knew people well, building trusting relationships and involving people in decisions about their daily care.
Medicines were managed safely, supported by an in-house electronic system, and staff promoted independence and choice in line with people’s personal preferences. People told us they felt safe, and staff routinely sought consent when providing care. Overall, the service fostered a positive, supportive culture, with staff responding sensitively and respectfully to individual needs and requests.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this Care Quality Services Newcastle service. This key question has been rated Good
Good: This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this Care Quality Services Newcastle service. This key question has been rated Good
Good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this Care Quality Services Newcastle service. This key question has been rated GoodGood: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this Care Quality Services Newcastle service. This key question has been rated Good.
Good: This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this Care Quality Services Newcastle service. This key question has been rated Good
Good: This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Louise Porter
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care Quality Services LimitedBrand: Cera Care
- Ownership type
- Organisation
- Companies House number
- 11696513 (opens Companies House)
Care Quality Services Limited runs 21 services in England, 2 of them in the North East. 16 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 4 have no rating yet.
Other services run by Care Quality Services Limited
- O Cambrian Green Court Outstanding. Home care, South Gloucestershire, South West
- G Care Quality Services Brighton and Hove Good. Home care, Brighton and Hove, South East
- G Care Quality Services Bristol Good. Home care, Bristol, South West
- G Care Quality Services Colchester Good. Home care, Essex, East of England
Getting help from Newcastle City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Newcastle City Council
- Ask for a care needs assessment
- Phone: 0191 278 7878 (ask for Adult Social CarePoint), Monday to Friday, 8am to 5pm
- Support for carers
- Paying for care: Newcastle City Council
Checked on the council's website, November 2026.
Common questions
- Does Care Quality Services Newcastle provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care Quality Services Newcastle.
- When was Care Quality Services Newcastle last inspected?
- The Care Quality Commission's latest rating for Care Quality Services Newcastle was published on 10 March 2026.
- Who runs Care Quality Services Newcastle?
- Care Quality Services Newcastle is run by Care Quality Services Limited. It runs 21 services in England, 2 of them in the North East.
- What is Care Quality Services Newcastle's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 March 2026.
Contact
- Phone
- 0191 213 3600
- Address
- Suites A & C Fenham Studios, Fenham Hall Drive, Newcastle Upon Tyne, NE4 9YL Map (opens Google Maps)
Compare nearby
- G Absolute Quality Care Good, less than 0.1 miles away
- G Care at Home Reablement Service Good, 0.4 miles away
- G Bluebird Care Newcastle West Good, 0.5 miles away
- G The Beacon Good, 0.6 miles away
- O St Cuthberts Care Supported Living Outstanding, 0.7 miles away