Bluebird Care Newcastle West

There were enough staff to support people safely in line with their assessed needs. People commented that staff always attended visits and there was a continuity of staff. Staff felt that they needed additional support at weekends and the management team were pro-actively addressing this.

People were supported to engage in the local community and to maintain social relationships. Staff encouraged people to be as independent as possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs were fully assessed and reviewed regularly to make sure they were receiving the most appropriate support. Care plans were person centred, individualised and reflected their personal choices.

Risks to people were fully identified and steps put in place for staff to follow to mitigate the risks. Medicines continued to be managed safely and staff followed best practice guidance. Staff had regular checks of their competencies.

Staff received regular training to keep their knowledge and skills at the required level. New staff completed an induction which included the 'Care Certificate'. The management team provided support to the staff by having regular supervisions, appraisals, meetings and communication updates.

The registered manager was fully aware of their responsibilities and worked closely with partnership agencies to provide a continuous level of care to people.

The quality and assurance systems in place allowed the provider to monitor and continually improve the quality of care provided to people. People, relatives and staff were engaged by the service to find ways for it to develop and improve.

Partnership agencies provided positive feedback about the registered manager and the care provided by

staff. People's care records included guidance and advice from other healthcare professionals.