Hepscott Care Centre

Improvements had been made to medicines management. Staff followed effective processes to assess and provide the support people needed to take their medicines safely. Staff contacted health professionals when people's health needs changed.

People and relatives were very positive about the caring nature of staff and had good relationships with them. They trusted the staff who supported them. People's comments included, "I think the staff are really nice and are dedicated to doing their best for me" and, "It's like home-from-home and the cooking is very good."

Staff followed good infection control practices. The environment was showing signs of wear and tear and the provider provided an immediate action plan of refurbishment.

Records provided guidance to ensure people received safe, person-centred care and support from all staff members. A person told us, "I don't think there's a better home to be in. This is perfect, staff take time with you, they are really nice, and I think they are dedicated to their job."

There was a welcoming, cheerful and friendly atmosphere at the service. A relative told us, "This home has been an absolute lifeline to me and our family. [Name] could no longer look after themselves. Since they got here, they have not had any time in hospital, and is well-looked after by staff."

Staff spoke positively about working at the home and the people they cared for. They said communication was effective to ensure they were kept up-to-date about any changes in people's care and support needs.

Staff respected people's diversity as unique individuals with their own needs. The staff team knew people well and provided support discreetly and with compassion.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk