Care at Home Reablement Service

People were supported by a consistent staff team who had the relevant training and qualifications to safely support them. Staffing levels were safe and were reviewed regularly by the registered manager. People told us their calls were regular and there was flexibility if they needed to change their visit times to attend health appointments. A relative commented, "[Person] loves talking to [staff], she looks forward to them coming in. She knows them all from a small group that rotates. They are kind and caring, they are friendly she is very comfortable. They always ask, 'anything else you need'. They are considerate and respectful."

Risks people may face were fully identified and mitigated. Medicines were safely managed, and the service worked in partnership with other health care professionals to make sure people received a continuous level of support.

People had person-centred care plans which were created from holistic assessments of people's needs. People told us they felt safe with the support provided by staff. Relatives commented that they did not have to worry about people's safety or well-being, as the staff were very kind and caring.

Staff had a positive relationship with the registered manager and felt able to provide feedback regularly about the service. A staff member told us, "I feel that the registered manager is a proactive manager who is also involved in the day-to-day work as required. She is approachable and cares about the service we provide to adults and the welfare of the staff." The quality and assurance systems in place allowed for effective monitoring of the service by the registered manager and provider.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had access to PPE and followed best practice guidance and the provider's policy in relation to infection

prevention and control. Staff received appropriate training and were positive about the range of training modules available.