Beechwood

Services for people with learning disabilities and or autism are supported The service is larger than recommended by best practice guidance. However, we have rated this service outstanding because the provider arranged the service in a way that ensured people received individual, person-centred care and were fully supported to maximise their independence, choice, control and involvement in the community.

The registered manager and staff regularly went above and beyond to ensure they delivered person-centred care to meet people's needs and preferences. People participated in meaningful activities and had regular opportunities to access the local community. This included attending social groups and to volunteer.

People and relatives told us Beechwood was a safe place. Staff understood the safeguarding and whistle blowing policies and felt confident to speak up if needed. The service had enough staff to meet people's individual needs. New staff were recruited safely. The registered manager monitored incidents and accidents to help keep people safe. People received their medicines safely. Staff completed various risk assessments and health and safety checks to enhance people's safety.

Staff received good support and had access to a comprehensive training programme. Staff supported people to have enough to eat and drink. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager showed effective leadership. People, relatives and staff felt able to speak with them at any time. The provider had an effective quality assurance process to help ensure people received excellent care which met their individual needs.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.