Homecarers Liverpool
- Home care
- Dementia care
- Registered since 2010
- Wavertree, Liverpool, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2016, most recently Good in December 2020.
6 years
since the latest rating was published. A rating this old may not show how the service is today.
47 of 56
rated home care services in Liverpool are rated Good, like this one.
Homecarers Liverpool: inspection record
Rated Good in December 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Liverpool 1 Supported Living Good, less than 0.1 miles away
- G Comfort Call - Latham Court Good, 0.2 miles away
- – Merseycare Julie Ann Limited No overall rating, 0.2 miles away
- G Just ONE Recruitment and Training Limited Good, 0.3 miles away
- G Rainbow Care Solutions (Merseyside South) Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 2 December 2020. Quoted under the Open Government Licence.
Homecarers Liverpool Limited is a domiciliary care agency providing personal care to 521 people at the time of the inspection. The service supports people living in Liverpool, Knowsley and Wirral.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People's experience of using the service was mostly positive. People were happy with the staff who visited them and felt safe with the support they provided. People received visits from regular staff most of the time. However, some people were unhappy at not being able to get through to the office to amend their service or report a late or missed call. We found that the number of office staff available to answer telephone calls had reduced during the current times. To manage a sudden outbreak of COVID-19; half of the office staff were working at home so that continuity of the service would be maintained. This meant that people were left waiting for their call, uncertain if the carer was due to arrive.
Read the rest of CQC's summary
People spoke positively about the staff. Their comments included, "I like the help I get. I feel safe when they are helping me (having a shower)", "The service is brilliant. We have no problems.", "I'm happy with the support. I feel safe because the carers wear masks and gloves", "I feel safe around my carer, but it does worry me that it takes so long for the office to answer calls" and "I'm very happy. The staff are very clean, polite and respectful".
Staff had received additional training for infection control because of the COVID-19 pandemic. They had a regular supply of personal protective equipment (PPE) such as masks, aprons and people told us staff always wore this.
People using the service and staff were involved in the development of their care through regular reviews meetings and surveys. The latest survey showed that people were satisfied with their care.
Staff had been recruited safely. There were sufficient numbers of staff employed to support people. Staff received regular training and support. Staff told us they enjoyed working for the service.
The management team completed regular quality audits and where actions were identified these were addressed to bring about improvements. The service worked effectively with other professionals.
Questions to ask the service
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Ann Myatt
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 2 December 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Homecarers Care Services LimitedBrand: Clece Care Services
- Ownership type
- Organisation
- Companies House number
- 03729978 (opens Companies House)
Homecarers Care Services Limited runs 4 services, all in the North West. 3 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Homecarers Care Services Limited
- G Homecarers Cheshire Mid Good. Home care, Cheshire West and Chester
- G Homecarers Cheshire West Good. Home care, Cheshire West and Chester
- – Homecarers Manchester Not yet rated. Home care, Tameside
Getting help from Liverpool City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Liverpool City Council
- Ask for a care needs assessment
- Phone: 0151 459 2606
- Support for carers
- Paying for care: Liverpool City Council
Checked on the council's website, November 2026.
Common questions
- Does Homecarers Liverpool provide nursing care?
- The Care Quality Commission's register does not list nursing care for Homecarers Liverpool.
- When was Homecarers Liverpool last inspected?
- The Care Quality Commission's latest rating for Homecarers Liverpool was published on 2 December 2020.
- Who runs Homecarers Liverpool?
- Homecarers Liverpool is run by Homecarers Care Services Limited. It runs 4 services, all in the North West.
- What is Homecarers Liverpool's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 December 2020.
Contact
- Phone
- 0151 737 2820
- Address
- 3rd Floor Rathbone Building, Liverpool Innovation Park,, Liverpool, L7 9NN Map (opens Google Maps)
Compare nearby
- G Liverpool 1 Supported Living Good, less than 0.1 miles away
- G Comfort Call - Latham Court Good, 0.2 miles away
- – Merseycare Julie Ann Limited No overall rating, 0.2 miles away
- G Just ONE Recruitment and Training Limited Good, 0.3 miles away
- G Rainbow Care Solutions (Merseyside South) Good, 0.3 miles away