Rainbow Care Solutions (Merseyside South)

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests the policies and systems in the service supported this practice. People were supported to eat, and drink where needed, and staff were trained, supervised and appraised in line with the policy of the organisation.

Staff treated people with kindness, compassion and dignity. People confirmed they were involved in choices and decisions regarding their care and support, including what staff come to their home and support them. People's diverse needs were catered for.

Relatives confirmed communication from staff was good, and staff supported people to make healthcare appointments where needed. Complaints were investigated and responded too, and staff were trained in end of life care. Care plans were person centred and reflected the needs of each person. Routines were discussed with people, and they had been involved in completing their care plans.

There were audits and quality checks in place, complete with action plans. The registered manager understood their role and responsibilities and had reported all notifiable incidents to CQC.